The Opportunity
Method Recruitment is partnering with a large, multi-site, customer-centric organisation to appoint a Chief Transformation Officer (CTO) at a pivotal stage of growth.
This is a rare executive opportunity to lead enterprise-wide transformation across a complex, distributed operating environment. Sitting on the Executive Leadership Team, the CTO will play a central role in shaping strategy, aligning priorities, and ensuring the organisation scales effectively—without compromising quality, consistency, or trust.
This is not a traditional technology leadership role. It is a transformation, deployment, and execution role—focused on embedding capability, not just building it.
The Role
The Chief Transformation Officer owns the systems, data, digital experience, and change capability that underpin the organisation’s next phase of growth.
With significant investment already made in enterprise platforms and infrastructure, the focus now shifts to deployment at scale —ensuring tools, processes, and ways of working are adopted consistently across a large and diverse network.
The role brings together digital capability, people, risk, and operations—turning strategy into measurable outcomes and capability into competitive advantage.
About You
Essential:
- Proven senior leadership experience in transformation, digital enablement, or large-scale change
- Demonstrated success deploying systems and capability across complex, distributed environments
- Strong commercial acumen and customer mindset
- Experience with enterprise CRM, data platforms, and automation
- Ability to operate credibly with executive stakeholders, boards, or public-sector partners
- Background in customer-led, multi-site industries (e.g. leisure, hospitality, health, tourism)
- Exposure to AI-enabled service or contact centre transformation
- Experience overseeing major capital programs or multi-year initiatives
