This established community-based not-for-profit is seeking an experienced and values-driven Client Services Manager to join the Senior Leadership Team on a part-time contract (3 days per week) basis.
This is a key leadership role responsible for:
- Driving service quality and participant outcomes
- Leading multidisciplinary teams across multiple service streams
- Ensuring compliance with NDIS standards
- Supporting service growth, occupancy, and program development
This role is ideal for a seasoned leader seeking flexible working arrangements while maintaining strategic and operational impact.
Key Responsibilities
Leadership & Strategy
- Contribute to organisational strategy as part of the leadership team
- Partner with People & Culture on workforce planning and capability
- Drive initiatives to improve service quality and client outcomes
Service Operations
- Oversee service delivery across Day Programs, Residential, and Community Access
- Ensure compliance with NDIS Quality & Safeguards Framework
- Improve systems, reporting, and data integrity
- Support efficient rostering aligned to participant needs
Client Services & Intake
- Oversee client intake, onboarding, and service agreements
- Ensure a positive and seamless experience for participants and families
- Build strong stakeholder relationships
Residential Services
- Oversee participant care, including medical and allied health coordination
- Ensure medication compliance and financial oversight processes
- Support participant wellbeing, independence, and engagement
Programs & Continuous Improvement
- Lead development and evaluation of programs
- Monitor outcomes and drive continuous improvement initiatives
People Leadership
- Lead, mentor, and develop team leaders and coordinators
- Support onboarding, training, and performance management
- Promote a positive, inclusive culture
Risk & Compliance
- Oversee incident management, audits, and risk processes
- Ensure compliance with NDIS and regulatory frameworks
Quality & Engagement
- Drive improvements based on client feedback and surveys
- Strengthen engagement with participants, families, and stakeholders
About You
You’re a confident and collaborative leader with experience in disability or community services and a passion for delivering high-quality, person-centred care.
You bring:
- Proven experience leading service delivery teams
- Strong understanding of NDIS frameworks and compliance
- Experience driving operational improvements and service growth
- Excellent stakeholder engagement and communication skills
- Strong problem-solving and organisational ability
- Ability to balance strategic and hands-on responsibilities
