This is a high-impact role focused on managing and growing key national retail partnerships, driving sales performance, identifying new growth opportunities and delivering exceptional customer outcomes across major retail accounts.
Reporting to the Sales Leadership team, you will play a critical role in developing customer strategies, leading joint business planning and ensuring the continued growth of the retail channel. National Account Manager roles typically focus on ownership of strategic retail relationships, commercial negotiations and profitable growth delivery.
About the Role
As the National Account Manager, you will be responsible for developing and executing customer growth plans across major retail partners while working closely with Marketing, Category, Supply Chain and Finance teams.
You will build strong relationships with key retail stakeholders, identify opportunities to increase distribution and market share, and drive sales, profitability and brand performance across your portfolio. National Account Managers commonly lead strategic customer partnerships, joint business planning and commercial growth initiatives.
Key Responsibilities
Account Management & Customer Growth
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Manage and develop relationships with major national retail accounts.
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Develop and execute annual customer business plans.
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Drive sales growth, market share and profitability across the retail portfolio.
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Identify new opportunities to expand ranging, distribution and promotional performance.
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Lead customer reviews and strategic planning discussions.
Commercial Management
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Lead annual trading term negotiations and promotional planning.
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Manage forecasting and sales performance against budget.
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Monitor customer profitability and return on investment.
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Deliver commercial recommendations based on market and customer insights.
Cross-Functional Collaboration
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Partner with Marketing, Supply Chain, Finance and Operations teams to execute customer plans.
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Ensure successful product launches and promotional activations.
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Support demand planning and inventory management initiatives.
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Drive best-practice account management processes and reporting.
Analysis & Reporting
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Analyse sales performance, category trends and retailer data.
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Provide actionable insights to support business decisions.
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Monitor competitor activity and identify growth opportunities.
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Prepare presentation materials for customer meetings and business reviews.
About You
You are a commercially astute account management professional with a track record of building successful retail partnerships and delivering strong sales outcomes.
You enjoy balancing strategic thinking with hands-on execution and thrive in fast-paced consumer goods environments.
Key Requirements
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Proven experience in National Account Management, Key Account Management or Senior Sales roles.
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Experience working with major Australian retail customers.
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Strong commercial acumen with the ability to manage P&L and customer profitability.
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Excellent negotiation, relationship-building and influencing skills.
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Strong analytical capability with experience interpreting sales and market data.
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Highly organised with the ability to manage multiple priorities.
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Advanced communication and presentation skills.
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Proficiency across Microsoft Office and sales reporting tools.
Highly Regarded
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Experience within FMCG, beauty, health, wellness or consumer products.
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Exposure to grocery, pharmacy, mass retail or specialty retail channels.
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Experience with category management and joint business planning.
What's on Offer
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Competitive salary package plus performance incentives.
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Opportunity to manage nationally significant retail accounts.
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Career development within a growing and innovative business.
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Collaborative and high-performing team environment.
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Strong product portfolio with ongoing investment and innovation.
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Flexible working arrangements.
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Exposure to senior leadership and strategic decision-making.
