Scaling SaaS Engineering: iGoDirect’s Leadership Success Story

How METHOD helped iGoDirect hire their first Engineering Manager and build a high-performing, scalable team.

Engineering growth challenges

iGoDirect, a fast-growing loyalty platform, needed stronger engineering leadership to support rapid scaling and maintain platform reliability. Key challenges included:

A team structured around individual contributors rather than delivery leadership
Lack of dedicated people management and performance oversight
Delivery bottlenecks across multiple concurrent initiatives
Rapid product growth placing pressure on platform stability
Inconsistent processes and cross-functional alignment

Objectives:

To address these challenges, iGoDirect aimed to:

Appoint their first Engineering Manager within 6–8 weeks
Establish clear ownership, accountability, and team structure
Free up senior engineers to focus on technical execution
Improve collaboration between Engineering, Product, and Leadership
Create a scalable foundation to support continued growth

How we delivered

Strategic Consultation: Defined success metrics for delivery, leadership, and culture.
Targeted Talent Search: Mapped senior leaders experienced in scaling SaaS teams.
Curated Shortlist & Selection: Focused on leadership, execution, and transformation experience.
Offer & Onboarding Support: Ensured early impact and long-term retention.

Key leadership hires & skills upliftt

Engineering Manager – SaaS / Platform
People leadership and team performance optimisation
Agile delivery & sprint execution
Scalable team structure & hiring roadmap
Cloud-native engineering (AWS / Distributed Systems)

Business impact & results

First Engineering Manager appointed on time, avoiding delivery bottlenecks
Structured leadership improved team accountability, morale and delivery cadence
Senior engineers freed to focus on technical execution, boosting productivity
Stronger collaboration across Engineering, Product and Leadership
Clear foundation for future growth with cultural alignment.

‘Working with Natasha from METHOD Recruitment was a genuinely great experience.

I value clear communication and strong candidate quality, and Natasha delivered on both. She kept me consistently updated throughout the process and was proactive in sharing market insights and progress. Most importantly, she did an excellent job filtering candidates before they reached me. Every CV felt considered and relevant, which saved me significant time and made the process highly efficient.

The quality of talent presented was fantastic, and the overall experience from brief to placement was smooth and well managed. I really enjoyed partnering with Natasha on this Engineering Manager hire and would happily work with her again on future roles.

Highly recommend Natasha and the team at METHOD Recruitment.

- Nik Herbstritt, CTO