Delivering the Talent Behind RACV’s 50% Digital Revenue Ambition

February 28, 2026

How Method delivered 31 specialist contractors in four weeks to power RACV’s digital transformation.


The transformation challenges

Method partnered with RACV during a critical digital transformation phase. Their ambition was bold:

  • Shift from a largely informational website to a true digital commerce platform
  • Increase digital revenue from 10% to 50% within three years
  • Consolidate 35 microsites into one unified experience
  • Bring all products in-house onto Adobe Experience Manager (AEM)
  • Build a more agile, product-led, innovation-driven culture


The immediate priority? Build a fully functioning Digital Technology team.


Objectives:

To address these challenges, iGoDirect aimed to:

  • Rapidly scale a high-performing contract digital team
  • Secure niche technical and product capability across multiple workstreams
  • Ensure quality, alignment, and cultural fit despite compressed timelines
  • Deliver the foundational team within the first 6 months of transformation


How we delivered

This was a rigorous, high-touch contractor scale-up. Within 4 weeks, we delivered:

  • 31 specialist contract placements
  • Across engineering, product, architecture, delivery, design and change


We worked closely with Digital leadership, Talent Acquisition and hiring managers to:

  • Map required capability across multiple streams
  • Move quickly without sacrificing screening depth
  • Manage offer processes at scale
  • Maintain candidate engagement during a high-pressure rollout


Every contractor underwent thorough screening to ensure both technical depth and alignment to RACV’s evolving agile environment.


Key hires & skills uplift

This wasn’t a single team. It was a full digital capability engine.

  • iOS & Android Developers and Tech Leads
  • Platform Managers (Magento & Mobile)
  • Integration Architect
  • Solution & Process Architects
  • Test Lead & Automation / Manual Testers
  • UX Lead, UX & UI Designers
  • Product Owners & Product Managers
  • Agile Coach & Release Train Engineer
  • Strategy Delivery Manager
  • Engagement Manager
  • Change Manager & Business Analysts
  • Content Producer
  • AEM, Magento & Salesforce Specialists


Business impact & results

  • 31 contractors placed in 4 weeks
  • Delivered foundational capability for RACV’s digital transformation roadmap
  • Enabled consolidation of 35 microsites into a unified platform
  • Supported the shift toward a product-led, agile operating model
  • Built momentum toward increasing digital revenue to 50%

Following the initial engagement:

  • Method became the exclusive partner for Digital Technology contract roles
  • An additional 28 contractors placed
  • Ongoing high-touch relationship maintained across contractors and leadership


Long-Term Partnership Approach

We didn’t stop at placement. To maintain engagement and performance:

  • Held regular on-site morning teas with hiring managers, Talent teams and contractors
  • Maintained continuous feedback loops
  • Proactively addressed alignment or performance considerations
  • Strengthened connection between contractor workforce and brand

This ensured stability, retention and delivery continuity during a complex transformation.

The guys at Method took the time to listen to and understand my needs and were able to match me with an opportunity that ticked all the boxes for me. RACV was kicking off a large Digital Transformation and I was engaged to implement a Product Strategy, whilst creating a culture of agility and innovation.


The first 6 months of the role, I built out the team to provide a platform to achieve this and repaid the favour to Method as they were able to provide us with 25+ Digital and Technology people to assist in building out a new AEM platform and consolidating 35 microsites into 1.


Method took the time to understand not only the essential technical requirements of each position, but the cultural elements required to build a thriving and effective team. The Method team are a standout business and the best I have worked with. I highly recommend them any organisation looking to scale.


- Head of Digital Product

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